Mission Services Coordinator (Part-Time)

Job Title: Mission Services Coordinator Department: Workforce Development / Mission Services Reports to: Director of Mission Services Classification: Part-Time, Non-Exempt Supervises: N/A Mission Statement: Goodwill Industries of Mississippi, Inc.'s mission is to transform lives through lifelong learning and meaningful work.

The expectation of this position is to achieve organizational, team and personal goals in alignment with our mission and services offered.

Position Summary

The Mission Services Coordinator keeps the data, documentation, and day-to-day logistics of Mission Services running. This role compiles the monthly service data Goodwill Industries of Mississippi reports to Goodwill Industries International (GII), covering every program under the Workforce Development and Mission Services umbrella.

The Coordinator manages MDRS coordination for adult VR clients and Pre-ETS students, maintains and audits Jackson-area client and student files for CARF compliance, and prepares the documentation needed for monthly billing. The role also handles purchasing, event logistics, and travel arrangements for the Mission Services team.

Primary Duties: Compile and submit monthly gateway service data to GII for all Workforce Development and Mission Services programs. Collect service numbers directly for adult VR clients, Pre-ETS students, and Work-Based Learning students. Receive and verify monthly numbers from the Workforce Development team (Career Centers, job readiness training, and team member training) and from BookWorks.

Receive monthly service numbers from the Greenville and Hattiesburg locations. Prepare a monthly summary of numbers served for the VP of Workforce Development and the Director of Mission Services. Organize and document departmental data so trends can be tracked over time, and provide basic analysis of monthly results.

Maintain spreadsheets tracking client activity, program entries, and exits. Receive referrals from MDRS, log intake dates, and assign them to the appropriate Program Manager. Follow up with MDRS counselors on outstanding referrals and authorizations when Program Managers need support. Gather provision forms, authorizations, and attendance records, and prepare complete billing documentation at the beginning of each month.

Hand deliver required documentation to MDRS as needed. Plan and host quarterly VR/MDRS luncheons. Maintain and organize all adult client and student files for the Jackson area. Review files periodically to confirm all required forms are present, complete, and properly signed; work with Program Managers to resolve gaps.

Complete the monthly CARF compliance checklist on client files. Visit VR clients in Jackson-area stores quarterly to complete CARF-required client assessments. Purge closed files according to the retention schedule. Submit client HR forms (status change, separation, etc.) to Human Resources. Manage the Mission Services credit card and make purchases for the department.

Order lunches and supplies for Pre-ETS classes, Job Extravaganzas, Work-Based Learning, and quarterly luncheons. Prepare for student events, including name tags, attendance lists, and MDRS authorizations. Support Job Extravaganza preparation and logistics. Book hotel rooms and flights for Mission Services and Workforce Development staff travel.

Collect and submit expense forms for department staff. Approve payroll and time in Paycor in the Director of Mission Services' absence. Follow up with former participants to document outcomes and gather feedback. Provide general support to Program Managers, the Director of Mission Services, and the VP of Workforce Development.

Education and Experience

High school diploma or equivalent required; associate degree or higher preferred. At least two years of experience in administrative support, records management, data entry, or a related field. Experience with vocational rehabilitation, MDRS, or human services documentation preferred. Knowledge, Skills and Abilities:

1. Strong attention to detail and accuracy with records and documentation.
2. Proficiency in Microsoft Excel, Word, and Outlook; experience with SharePoint or Microsoft Forms a plus.
3. Ability to organize data, spot errors or gaps, and summarize numbers clearly.
4. Professional communication skills for working with MDRS counselors, internal staff, and outside vendors.
5. Ability to manage competing deadlines and work independently on a part-time schedule.
6. Ability to handle confidential client information with discretion. Work Environment:
7. Primarily office-based in the Jackson area.
8. Regular local travel to Jackson-area stores and MDRS offices; valid driver's license and reliable transportation required.
9. Occasional support at department events outside the office. Travel Moderate travel throughout the Goodwill of Mississippi territory. Is expected to be flexible with travel, including overnight travel. The above statements describe the general nature and level of work performed and are not an exhaustive list of duties and responsibilities. Goodwill Industries of Mississippi, Inc. reserves the right to amend responsibilities to meet business and organizational needs.