Center Manager

BORDER TIRE YOUR LOCAL TIRE EXPERTS Border Tire is all things tire. We are a Michelin Commercial Service Network Dealer (MCSN) specializing in medium-duty, heavy-duty, agricultural, and industrial-size tires. We carry a wide variety of brands to meet your needs. Join the Border Tire team!!! Border Tire is hiring Center Manager in Phoenix, AZ!

The Center Manager is responsible for managing the day-to-day operations of a commercial tire center, servicing trucks, earthmover, industrial, agricultural, passenger, and light truck customers. Ensures growth of sales, profit, and customer service. Overseeing and managing the execution of production in the center assuring accordance with state and local laws.?

Responsibilities

Makes sure all employees abide by safety guidelines including implementation and execution of safety rules. (e.g., TIA, OSHA & MSHA). Accountable for the financial and administrative aspects of the business (e.g., P&L, Budgeting, Forecasting, Proper cost accounting, Reports, etc.) Responsible to ensure efficient and effective utilization, protection, and management of company assets on a 24/7/365 basis.

Provide excellent customer delivery and service execution. Reinforce “Value Proposition” to tailor solutions to customer needs with sales personnel. Identify customer service needs and grow the service capabilities and total service contribution to the tire center; measure and improve service productivity and service quality.

Conduct customer fleet review visits with top 20 customers and target fleets each quarter. Identify and work toward the resolution of all customer service issues and concerns. Provide leadership and training to all personnel in the tire center. Develop, coach, and motivate employees to create an open, supportive, and positive culture to maximize the potential of individuals and achieve efficiency and top performance across all metrics.

Qualifications

3 years or more of management experience. 5 years in the Commercial Tire Industry. Excellent communication, interpersonal, organizational and time management skills. People development and coaching skills. Must have sales and mechanical abilities. Ability to read and communicate in English (must), and Spanish (preferred).

Proficient to advanced knowledge of Microsoft Office Applications, including Excel. Job Benefits 401(k) Dental Insurance Health Insurance Life Insurance Paid Time Off Tuition Reimbursement Vision insurance Benefit Conditions: Only full-time employees are eligible. ***We are available when you need us most: 24 hours a day / 7 days a week / 365 days a year.

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