Asst. Manager / Manager – Logistics and Documentation (IB)

Job Summary

The role is responsible for managing end-to-end international order operations, ensuring seamless coordination across internal teams and external partners. It focuses on timely order execution, efficient logistics, accurate export documentation, optimized packaging, and continuous process improvement through SOPs, performance tracking, and process digitization.

Job Responsibilities

Order Processing & Execution : Oversee the complete order lifecycle for international markets, from order placement through dispatch and delivery. Logistics & Carrier Management :

• Coordinate with freight forwarders, customs department, and other logistics partners to ensure on-time and cost-effective delivery.
• Monitor transit performance and resolve shipment-related issues proactively. Packaging Optimization
• Define and implement packaging standards to ensure product safety and compliance.
• Optimize packaging and container utilization to improve loadability and reduce logistics costs. Invoicing & Export Documentation
• Prepare and review export invoices and shipping documentation in line with international trade regulations.
• Ensure completeness and accuracy of documents to avoid delays or penalties. Cross-Functional Coordination
• Collaborate closely with Production, Logistics, and Finance teams to align order priorities, shipment schedules, and billing processes.
• Act as the central point of coordination for international order execution. Process Development & Implementation
• Develop, document, and implement standard operating procedures (SOPs) for international operations.
• Drive continuous improvement initiatives to enhance efficiency, compliance, and scalability. ​ Performance Metrics & Reporting
• Define, track, and analyze key performance indicators (KPIs) related to speed, accuracy, cost, and service levels.
• Prepare regular performance reports and recommend corrective actions. External Stakeholder Management
• Manage relationships with channel partners, distributors, and logistics service providers.
• Ensure alignment on service expectations, performance standards, and compliance requirements. Digitization & Automation
• Lead initiatives to digitize and automate operational processes to improve visibility, accuracy, and efficiency.
• Support implementation of ERP, logistics, or order management systems as required. Problem Solving: Address issues like system failures, shipping errors, or peak season surges. ​ Requirements Ø Strong understanding of international logistics and export operations Ø Knowledge of export documentation and trade compliance Ø Excellent coordination and stakeholder management skills Ø Process-oriented mindset with experience in SOP development Ø Data-driven approach to performance management Exposure to digitization & automation Ø ERP systems for order management, invoicing, and documentation Ø Logistics and shipment tracking platforms for carrier coordination and delivery visibility. Ø Documentation and compliance tools for export processes. Ø Advanced proficiency in MS Excel (reports, trackers, KPI dashboards) Familiarity with automation tools, workflow systems, or digital process management platforms