Center Assistant Manager

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

RESPONSIBILITIES

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates

• Schedules work assignments and facilitates weekly or monthly staff meetings

• Monitors, evaluates and maximizes customer service delivery and customer satisfaction

• Implements the store marketing program

• Manages Center financials and prepares/provides reporting

• Manages inventory

• Oversees Center maintenance, including cleanliness, safety, and organization

• Performs other duties as assigned

• Strong sales skills and sales training ability to lead and motivate team of associates

• Effectively cover/staff call outs as they arise

• Lead weekly training topics

• Handle first of the month reporting

• Attend management and staff meetings/training seminars

QUALIFICATIONS

• Advanced education degree, coursework, or tech school desired

• Previous store management experience required, including personnel and financial management experience

• P&L experience preferred

• Strong computer skills, including Microsoft Office and Adobe Suites

• Outstanding phone skills

• Bona fide management/leadership skills

• Willing to accept full accountability for Center operations

• Must become a notary public and complete all required training within 180 days of hire