Claims Specialist

Claims Specialist Location: Remote Employment Type: Full-Time About the Role We are seeking a detail-oriented and customer-focused Claims Specialist to join our growing team. In this role, you will manage and process a variety of claims related to household goods cargo, commercial/logistics cargo, property damage, delays, and warehouse-related claims.

The ideal candidate thrives in a fast-paced environment, communicates professionally, and can independently manage multiple claims while delivering exceptional customer service. If you have moving industry experience, a growth mindset, and enjoy problem-solving, we’d love to hear from you.

Key Responsibilities

Handle incoming claims and guide customers through the claims filing process Investigate, evaluate, process, and settle claims efficiently and accurately Communicate with customers, drivers, crew members, agencies, and internal teams regarding claims updates and resolutions Review bills of lading, inventory sheets, warehouse receipts, claim forms, and supporting documentation Determine liability, coverage, and settlement amounts based on company procedures and regulatory requirements Manage claims within Supermove and other online claims systems Coordinate inspections, repairs, and missing item investigations Draft release agreements and process settlement payouts Track and report claims activity, trends, and loss statistics Collaborate with Payroll and Accounting teams on chargebacks, credits, and settlement schedules Maintain compliance with DOT, FMCSA, military business rules, and company policies Assist in developing SOPs and improving claims processes Qualifications Previous claims handling experience required Moving industry experience strongly preferred Strong customer service and communication skills Excellent organizational and multitasking abilities High attention to detail and ability to process large amounts of information accurately Proficiency in Microsoft Word and Excel Ability to work independently with minimal supervision Strong problem-solving and critical-thinking skills Positive attitude and ability to adapt in a fast-changing environment What We’re Looking For A proactive team player who embraces change and continuous improvement Someone who can prioritize tasks effectively and meet deadlines A professional communicator who can confidently negotiate and resolve claims A dependable individual willing to support the team wherever needed