Senior Manager, CS Operations (PFT)

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company on track to hit $100M in annual recurring revenue in the next six months. More than 80,000 real estate professionals, including over 30% of the top-ranked agents in the world, use us to run and grow their business.

Why This Role Matters Every Luxury Presence client starts with a launch. Our Product Fulfillment Team builds and launches the websites and products our clients run their business on, and the speed and quality of that work shapes a client's first impression of us. As we scale, the tools and processes behind fulfillment are ready for their next chapter.

We are looking for a Senior Manager of CS Operations to own fulfillment operations end to end: the tooling, automation, and process that let our builders and QA teams launch more clients, faster, with fewer errors. You will report to the Director of CS Operations and work side by side with fulfillment and onboarding leaders and our internal tools engineers.

This isn't a role where someone hands you a plan. You will spend your first weeks inside the work, learning how launches actually happen, then decide what to build, what to automate, and what to leave alone. You don't need to know real estate or our tools on day one. You do need to learn fast, form a point of view, and drive it to adoption.

You must be AI-forward.