Business Development Manager

Key Responsibilities

of the role include; Acquiring new clients Owning, managing and responding to RFQ’s, RFI’s and RFP’s Developing quotes and proposals in conjunction with the Black Box Solutions team Managing selected key accounts Establishing and maintaining client relationships across all levels of the organisation Managing contract renewals for selected existing clients Development and maintaining an active account plan for key clients Running regular innovation and roadmap sessions with clients Pitching solutions and services Engaging the Solutions and Innovation team to assist with client demonstrations, discovery workshops, RFP responses, presales design, client roadmaps Selling value to avoid discounting Achieving and maintaining Vendor certifications Rigorous maintenance of Salesforce, ensuring that all opportunities are documented and up to date on a regular basis Achieving quarterly and annual Revenue and Gross Margin targets.

You will have the following skills and experience; Understanding of the business benefits delivered by integrated CX technologies, including Contact Centre, Contact Centre as a Service (CCaaS) platforms and cloud transformation solutions and their associated consulting, integration, professional services, and ongoing annuity support, and has experience in selling these solutions High level of business and commercial acumen with an in-depth knowledge of the CX industry (contact centre) and its current events Understanding of, and abides by, the principles and practices of strategic, value-based selling Identifies client needs and translates these into sales opportunities for Black Box Develops and maintains productive relationships with clients, prospective clients, consultants and vendor partners Exceptional interpersonal, presentation and negotiation skills to engage clients at all levels Excellent Communication skills – both written and oral The ability to handle pressure and meet tight deadlines Strong organisational skills and attention-to-detail with the ability to multi-task and prioritise well in a fast-paced, dynamic work environment 6+ years’ experience with proven track records of exceeding quota and key performance metrics.

Qualification: Bachelor’s degree in business, marketing and/or IT preferred but not essential #LI-RS1