Membership Coordinator

Membership Coordinator The Role Support the day-to-day administration of the Club’s membership, working closely with the Director of Membership and wider team to deliver a seamless, welcoming experience for prospective and existing members.

Key Responsibilities

Respond to membership enquiries by email, telephone and in person, providing a warm and professional service. Arrange and conduct Club tours, explain membership options and follow up with prospective members. Support membership applications, election meetings and onboarding, including account setup and welcome communications.

Maintain accurate prospect and member records within the membership system. Assist with renewals, monthly payment runs and follow-up of failed or outstanding payments. Handle membership queries and account changes, liaising with internal teams where required. Build strong member relationships to support engagement, satisfaction and retention.

Assist with membership communications and reporting on enquiries, tours and applications.

About You

You are organised, personable and proactive, with a strong administrative mindset and a commitment to delivering an exceptional member experience. Experience in membership administration, hospitality, customer service or a client-facing role. Strong organisational skills and excellent attention to detail. Clear, accurate written and verbal communication.

Confidence welcoming prospective members and conducting tours. Ability to prioritise a busy workload and follow through promptly. Comfortable using CRM systems, Microsoft Office and digital platforms. A collaborative approach, initiative and discretion when handling member information.