Sales Coordinator

BASIC PURPOSE: Assist Area DOS/Director of Sales/Sales Manager(s) in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales.

ESSENTIAL FUNCTIONS

1. Answering phones and ensuring all inquiries are dealt with accurately, timely and in a professional manner. (40%)
2. Complete correspondence, reports and forms as well as prepare simple written correspondences. (15%)
3. Prepare sales contracts within 24 hours of receiving original, using standard contract format set-up in PC. (10%)
4. Create new files and monitor trace files in accordance with brand SOP’s. (10%)
5. Prepare cover sheets, rooming lists and ASAP reports based on room blocks and customer information. (10%)
6. Assist Area DOS/DOS/SM on creative projects, such as proposals and special event invitations. (5%)
7. Maintain timely and effective paper flow and communications within the sales area. (5%) Non- Essential Functions:
8. Perform special projects and participate in task forces and committees as requested and all other duties as assigned by the Area DOS/DOS/SM/GM or District Manager.
9. Assist guest with changes and special requests in person, as needed.
10. Input reservation directly into system.