Part-Time Contact Center Rep (On-site)

Member Service Agent (Full-Time) Public Safety Credit Union's mission is simple: To provide financial empowerment to the first responder community. For more than 90 years, we have served the financial needs of first responders and their families throughout the Kansas City area. We believe in the credit union philosophy of People Helping People and strive to create a workplace where employees are empowered to learn, develop, and succeed.

We currently have an opportunity for a Part-Time Member Service Agent to join our team. This position serves members through our Contact Center and Interactive Teller Machines (ITMs), helping members with transactions, account services, digital banking support, and financial solutions while delivering an exceptional service experience.

The Ideal Candidate Enjoys helping people and creating positive experiences. Brings a positive attitude and works well as part of a team. Communicates confidently and professionally through phone and video interactions. Can balance accuracy, efficiency, and member service in a fast-paced environment. Thinks critically, solves problems, and uses sound judgment.

Recognizes opportunities to educate members about products and services that may benefit them.

What You'll Do

Deliver outstanding service during every member interaction. Answer incoming calls and assist members with account inquiries and service requests. Perform virtual teller transactions through Interactive Teller Machines (ITMs). Assist members with digital banking services, including online banking, mobile banking, mobile deposit, and bill pay.

Support debit and credit card services, including card maintenance and dispute-related processes. Process transactions such as deposits, withdrawals, transfers, loan payments, and account maintenance requests. Identify member needs and recommend appropriate Credit Union products and services. Maintain accurate records within the Credit Union's systems and CRM.

Support operational activities, reporting, and departmental procedures. Collaborate with teammates and other departments to support member needs. Required Qualifications High school diploma or equivalent. Strong verbal, written, and interpersonal communication skills. Ability to prioritize work, exercise initiative, and manage multiple tasks effectively.

Strong attention to detail and commitment to accuracy. Reliable transportation.

Preferred Qualifications

Previous customer service experience. Previous contact center, teller, or financial institution experience. Experience supporting digital banking platforms or financial services products. The Details Status: Part-Time, Non-Exempt Schedule: Generally 20-28 hours per week, Monday-Friday between 8:45 a.m. and 5:15 p.m., with rotating Saturdays from 8:45 a.

m. to 1:15 p.m. Pay: Starting at $19.00 per hour and up based on experience Location: 2800 E. 14th Street, Kansas City, MO 64127 This is an onsite position and is not eligible for remote work. About Public Safety Credit Union Public Safety Credit Union has proudly served first responders and their families since 1934.

Today, we have more than $185 million in assets, five branch locations, and serve more than 13,000 members. Our continued success is built on a commitment to service, teamwork, and helping our members achieve financial well-being. Benefits* Casual dress code featuring PSCU logo wear and jeans. Paid Time Off. 11 paid holidays.

Paid birthday off. 401(k) with employer match. PSCU banking privileges for employees and eligible family members.

Benefits

are subject to eligibility requirements and may change over time. If you've read this far, we'd love to learn more about you. Apply today and see if PSCU is the right fit for your next opportunity.