IT Customer Support / Technical Support

JOB RESPONSIBILITIES

Provide first-level support to end users for payment gateway system inquiries via phone calls, chat messages, or remote assistance. Diagnose, troubleshoot, and resolve software-related technical issues efficiently. Deliver product training and guidance to end users to ensure effective system usage. Handle customer issues in a timely, professional, and customer-focused manner.

Gather and analyse information related to technical problems, and collaborate with internal IT teams to resolve issues. Participate in ad-hoc projects and support pre-implementation discussions and activities. JOB REQUIREMENTS: Candidates must possess at least Diploma/Advanced/Higher/Graduate Diploma in Computer Science, Information Technology, Software Engineering, Mathematics or equivalent.

Required language(s): Mandarin, English At least 1 year of relevant experience in Customer Service or IT Support field. Strong verbal and written communication skills. Basic knowledge of IT systems and software troubleshooting (preferred). Strong analytical and problem-solving abilities. Ability to work under pressure and manage multiple tasks.

Ability to work independently and as part of a team.