Head of Doctor’s Relationship & Activity Management

Job Description

The Head of Doctor's Relationship and Activity Management is responsible for ensuring strategic oversight of specialty-wise revenue, optimize hospital facility usage, enhance OPD performance, and build a structured doctor engagement program to foster satisfaction, loyalty, and collaboration.

Key Responsibilities:

• Monitor and drive revenue growth across all specialties
• Analyze and improve conversion from OPD to IP and other services
• Oversee utilization of OT, ICU, daycare, radiology, and OPD infrastructure
• Lead the Doctor Happiness Program and structured feedback system
• Manage empanelment, performance, and recruitment of consultants
• Optimize OPD operations: footfall, waiting time, consultation efficiency
• Ensure doctor engagement and resolution of concerns in a timely manner

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Required Qualifications:

• Master’s or Degree in Management, Business Administration, or related field
• Minimum 5 years’ experience in hospital operations or medical affairs or business relationships
• Proven track record of doctor relations and business growth

Skills and Competencies:

• Strong analytical and financial acumen
• Project management and performance improvement
• Excellent communication and stakeholder management skills
• Knowledge of healthcare systems, hospital operations, and metrics

Soft Skills:

• Collaborative leadership and emotional intelligence
• Adaptability and responsiveness in dynamic clinical environments
• High accountability and attention to detail
• Conflict resolution and problem-solving orientation

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Expected Outcomes:

• Improved facility utilization across all specialties
• Higher doctor satisfaction and retention
• Optimized OPD operations with improved conversion rates
• Revenue growth driven by structured business interventions and clinical alignment

Minimum Qualifications

• Master's or Degree in Healthcare/Business
• 5+ Years of Experience
• Hospital Operations Expertise
• Managed Doctor Relations
• Led Revenue Improvement Projects
• Worked with Multidisciplinary Teams