Account Associate - State Farm Agent Team Member

ABOUT OUR AGENCY: Our agency opened in 2011 and has grown into a team of 13 across two offices. I started my career as a State Farm team member and have been with the company since college, which gave me a strong foundation and a clear vision for building a supportive, high-performing team. We stay active in the community by sponsoring local events and supporting organizations throughout the area.

Being involved locally is something I truly enjoy and believe is an important part of running an agency. Our team enjoys ongoing training, coaching for professional development, snacks and coffee, team-building events, fun competitions, and opportunities to earn extra PTO. We also offer annual bonuses and commissions, a 401(k), and health benefits.

Our culture is collaborative, adaptable, and family-oriented across both offices. We have a great team that supports each other and works together toward shared goals. We’re looking for someone who is a quick learner, adaptable, and ready to be part of a supportive, team-focused environment where you can grow and make an impact.

ROLE DESCRIPTION: As {{ job.name }} for {{ account.name }}, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.