Customer Success Manager (AI Enterprise)

Almetra builds AI computer vision for manufacturing, running on real production lines at customer sites. Our Sales team wins new customers, and our Customer Impact team turns our data into improvement plans on the shop floor. This role connects the two. You sit in the middle. You know what each customer really needs, make sure Sales and Customer Impact are working toward the same outcome, and keep the account moving forward.

You are hands-on enough to step into a technical conversation on site, and you keep the overview across accounts so we see patterns early, not one customer at a time. WHAT YOU'LL OWN

• Be the main point of contact for a portfolio of manufacturing accounts, with a clear view of what each customer really needs and where they are heading
• Connect Sales and Customer Impact across the account lifecycle, from handover after signing through to renewal and expansion
• Translate customer goals into clear priorities for Customer Impact, and customer signals into opportunities for Sales
• Step in hands-on where it matters, from technical discussions with plant teams to unblocking a stuck rollout
• Spot patterns across customers and bring them to Product, Engineering and leadership WHAT YOU BRING - 5+ years in a technical customer-facing role such as solutions engineering, sales engineering or technical account management, ideally in manufacturing or industrial software
• Enough manufacturing and technical understanding to hold your own with plant managers and engineers
• Commercial awareness: you understand how accounts grow and work naturally alongside Sales
• The ability to keep the big picture across many accounts while still diving into the details when needed
• Fluent English and willingness to travel to customer sites; German is a strong plus What we offer Employee Share Options Program for all permanent employees* An increasing benefits list: currently includes Urban Sports club and quarterly team retreats. Be on the forefront in defining what artificial intelligence means in manufacturing Gain hands-on experience in working in an AI-first software company Supportive and inclusive culture that values diversity and promotes the advancement of underrepresented groups within the company Collaborate with a diverse (currently more than 10 nationalities) and talented team, working on cutting-edge projects with real-world impact Network with professionals and leaders in the field, opening doors to potential future career opportunities We have a very flat hierarchy, open 360° feedback, and flexible working hours Ethics⚖: We are committed to developing ethical AI software Don't meet all the requirements? Almetra is committed to creating a workplace that is diverse, fair, and inclusive. We encourage candidates from all backgrounds, even if they do not meet every qualification, to submit their application. We firmly believe that having a team with diverse perspectives only strengthens our company and drives innovation. Our commitment also extends to providing an accessible environment for everyone, including those with disabilities. Please let us know if you require any accommodations during the application process or while working with us, and we will do our best to support you. *Only full-time, permanent roles are eligible for stock options. Part-time roles, contract roles, work-student, internships and freelance roles are not eligible for stock options.