IAM Delivery Manager

Job Summary

We are seeking an experienced IAM Technical Delivery Lead to manage end-to-end Identity and Access Management (IAM) service delivery in enterprise environments. The ideal candidate will bring strong technical ownership, leadership capabilities, and hands-on expertise in IAM tools and Identity Governance (IGA), while driving operational excellence, transformation initiatives, and stakeholder engagement.

Key Responsibilities

Manage end-to-end IAM service delivery and provide strong technical ownership across enterprise identity environments. Lead technical delivery activities involving IAM tools and Identity Governance (IGA) initiatives. Drive IAM transformation, automation, modernization, and continuous improvement programs. Manage complex technical escalations while ensuring adherence to SLA, KPI, security, and compliance requirements.

Collaborate with client stakeholders, vendors, and technical teams to deliver high-quality IAM services. Lead service governance, performance reviews, operational improvements, and risk management activities. Provide technical leadership and mentorship to IAM teams through knowledge sharing and capability development.

Support strategic planning and execution of IAM service enhancements aligned with business objectives. Ensure stable, secure, and efficient IAM operations through proactive monitoring and continuous service improvement.

Required Skills

Proficient Strong exposure to any two IAM tools IAM Technical Delivery Intermediate Identity Governance / IGA Stakeholder Management Experience 14+ years of overall IT experience. 8+ years of hands-on IAM technical experience. Strong experience in technical delivery, service management, team leadership, and client management.

Additional Requirements Strong understanding of IAM architecture and enterprise identity environments. Good understanding of ITIL, SLA/KPI management, ITSM, security, and compliance. Excellent communication, stakeholder management, presentation, and problem-solving skills. Experience driving automation, transformation, and continuous improvement initiatives within IAM programs.