MNA Fellow

The International Finance Corporation (IFC), the private sector lending branch of the World Bank Group, is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries.

For more information, visit www.ifc.org. The Multilateral Investment Guarantee Agency (MIGA) promotes cross-border investment in developing countries by providing guarantees (political risk insurance and credit enhancement) to investors and lenders. The Compliance Advisor Ombudsman’s (CAO) mandate is to assist the IFC and MIGA to address complaints from people affected by business activities in a manner that is fair, objective, and constructive and to enhance the E S outcomes of activities in which these institutions play a role.

A major focus of CAO is to facilitate access to remedy for project-affected people. CAO’s Dispute Resolution Function resolves issues raised by complainants about the environmental and/or social impacts of IFC and/or MIGA financed investments. The dispute resolution process is a neutral, collaborative, problem-solving approach with the goal of contributing to improved outcomes on the ground.

For more information visit www.cao-ombudsman.org.

Duties and Responsibilities

• Conduct research for complaints/cases using all available information sources and project information.
• Analyze and synthesize large amounts of complex data and distill important and relevant information. Conduct conflict analysis for cases and identify information gaps.
• Produce project briefs for CAO Dispute Resolution (DR), which will include preliminary findings from research conducted, including information regarding the parties to the complaint, contextual analysis including local, cultural, and other conditions relating to the case.
• Collaborate with peers, senior staff, and other teams to prepare logical and comprehensive reports, papers, talking points, and briefs that highlight key messages.
• Utilize visual graphics to effectively and creatively present data in support of a coherent argument and narrative. Proof and layout of information based on identified key details in accordance with required standards.
• Provide support to DR specialists and Mediators in case management as assigned, which may include engaging directly with parties engaged in a DR process and field travel where needed.
• Provide general support to the Head of Dispute Resolution in the performance of his or her duties and improving efficiencies in DR processes.
• Update the Case Management System (CMS) and ensure all relevant and important case points are recorded on the CMS, including telephone calls, documents, and reports.
• Attend and document meetings as required.
• Carry out any other non-case-related work as assigned by the Manager, Dispute Resolution.
• Support budget monitoring and management in collaboration with a colleague responsible for the Budget management.
• Provide backup support for admin tasks.