Client Care Officer

The Client Care Officer serves as a senior resource within the Client Care team, acting as a subject matter expert, escalation point, and operational leader. This role partners closely with Client Care Specialists, branches, business partners, and clients to deliver exceptional service while ensuring operational excellence, regulatory compliance, and adherence to established service standards.

The Client Care Officer supports daily operations, workforce management activities, employee development, process improvement initiatives, and the resolution of complex client issues while helping ensure client interactions reflect the Bank’s commitment to responsive service, operational excellence, and relationship-focused banking.