Financial Resolution Specialist

About Shamrock Trading Corporation RTS is part of Shamrock Trading Corporation, a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology. Shamrock’s mission since the start has been to create value and success for our customers, our partners and our people.

Strong ethics, dedication to our customers and close attention to the marketplace are critical to the success and growth of the Shamrock brands. Shamrock is headquartered in Overland Park, Kansas, with multiple offices throughout the U.S. Overland Park is a great place to live, work and play, being conveniently located within driving distance of everything Kansas City has to offer.

Housed within the heart of Overland Park, our offices include 4 gorgeous towers on the East and West sides of Metcalf Ave. With a heavy community presence and a winning culture, Shamrock is a great place to work in Overland Park Why You’ll Love Working Here Our award-winning culture is a testament to our commitment to growth, recognition and empowerment.

From day one, we prioritize employees first, encouraging them to think and act like owners and providing endless opportunities for growth and self-development, both personally and professionally. Shamrock has been recognized as one of America’s 2025 “Most Loved Workplaces” by Newsweek. At Shamrock, we hire bright, ambitious people and give them the tools they need for a successful, long-term career here.

Shamrock also offers a premier set of benefits for employees and their families: Training and Development: Ongoing training and professional development opportunities Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefits Salary: Individual compensation packages may reflect applicable experience, job-related skill, training and/or education Financial: G enerous company 401(k) contributions and employee stock ownership after one year Work-Life Balance: Competitive PTO and fully paid time off opportunities to volunteer within your community Regular onsite attendance is an essential function of this position.

The role requires direct collaboration with cross-functional teams, real-time problem-solving, and timely responses to customer and operational needs. As a customer-facing position, onsite presence facilitates efficient communication with colleagues and subject matter experts, enabling effective service delivery and faster resolution of customer inquiries and issues.

The role also requires participation in team meetings, operational processes, and occasional onsite trainings that are critical to achieving customer service objectives.

About the Role

RTS Financial and Shamrock Trading Corporation are looking for a Financial Resolution Specialist to join the team. Ideal candidates must possess an outgoing, dynamic personality, strong attention to detail, and the ability to work successfully in a team environment. Candidates must demonstrate skills in customer service, product knowledge, quality focus, problem-solving, market knowledge, documentation, listening, phone communication, conflict resolution, data analysis, critical thinking, follow-up, and multitasking.

What You’ll Do Manage relationships with debtors through various collection methods, using a phone-first approach supported by email communication and debtor portals. Serve as a primary point of contact for assigned debtors and build strong, productive relationships with external partners. Research lost, missing, or misapplied payments and assist with unapplied payment research.

Build or repair relationships with challenging debtors to improve communication and payment performance. Partner closely with the Credit Department to help debtors improve their credit standing. Identify and communicate unusual or concerning payment trends to the Credit Department and appropriate leadership. Work collaboratively with debtors to develop effective solutions for resolving outstanding balances.

Review open invoices for high-risk or concerning accounts and determine the appropriate path toward resolution. Contact debtors regarding missing documentation and promote the use of paperless billing when appropriate. Forward payment and remittance information to Accounting or the appropriate department. Assist with buyout account collections and correspondence.

Review collection processes and procedures to identify opportunities for innovation, increased efficiency, and continuous improvement. Develop strategic relationships with external partners to improve communication, accelerate issue resolution, and support positive payment outcomes. Additional duties as assigned. What You’ll Bring Associates Degree or equivalent experience.

Strong customer relations ability/experience with analytical and technical skills. Detail oriented and able to use critical thinking to determine the larger issue. Computer literate in Microsoft Office (advanced comfort in Excel is a plus), basic knowledge and understanding of PC applications. Data entry skills and experience.

Effective verbal, written and interpersonal communication skills. Organizational and prioritization skills to meet deadlines and communicate results. Ability to work in a team environment and own projects individually. Apply Today! We’re so excited to connect with you! If you want to work with forward-thinking people in an award-winning culture, submit your application today.

Having trouble submitting your application? Contact us at Recruiting@shamrocktradingcorp.com for support.