Front of House Manager - 49th State

FOH Manager About Us: At Northern Hospitality Group, our vision is simple: Share Alaska with the world. Our mission is to transform our community with innovation and creativity through the best locally crafted goods and legendary hospitality in Alaska. Our Core Values: Be Legendary, Be Honorable, Be One Team.

Job Summary

We are seeking a Front of House (FOH) Manager to lead our high-volume, fast-paced restaurant operations. The FOH Manager oversees all front-of-house functions, ensuring exceptional guest experiences, smooth daily service, and alignment with Northern Hospitality Group’s “Gold Standard” of service. This role works closely with the General Manager and Back-of-House leadership to drive operational excellence, uphold company culture, and develop a strong, high-performing team.

This is a salaried leadership position ideal for a hands-on, experienced hospitality professional ready to make an impact through mentorship, consistency, and operational execution.

Key Responsibilities

Shift Execution Oversee opening, mid, and closing shifts with full accountability for FOH operations. Manage daily service flow, staffing levels, cleanliness, and organization. Exercise discretion and independent judgment in zone management and service pacing. Identify and resolve operational challenges quickly while maintaining guest satisfaction.

Guest Experience Leadership Uphold the “Gold Standard” of hospitality by modeling exceptional service. Manage guest relations, feedback, and recovery with professionalism and empathy. Support servers, bartenders, and hosts in exceeding guest expectations at every step. Team Development & Leadership Hire, train, coach, and discipline FOH team members.

Create and maintain a culture of accountability, teamwork, and positivity. Develop and implement ongoing training and professional development programs. Participate in performance reviews and team recognition initiatives. Operational Management Manage inventories, deliveries, and vendor relationships; review and record invoices.

Ensure compliance with all safety, sanitation, and alcohol service regulations. Partner with BOH leadership to ensure consistency between kitchen and floor operations. Implement company initiatives to improve quality, efficiency, and profitability. Job Requirements: Bachelor’s degree preferred. Minimum 2 years in a leadership or management role in a high-volume ($3–$5M) casual or upscale restaurant.

Strong understanding of POS systems, labor management, and service standards. Excellent communication, organizational, and leadership skills. Ability to perform effectively in a fast-paced, high-pressure environment. Must have or obtain current TAPS and Alaska Food Handler or ServSafe certifications. Must be legally authorized to work in the United States.

Compensation

& Benefits: Full-time salaried position; salary commensurate with experience. 401(k) Comprehensive health, dental, and vision insurance for eligible full-time employees. Paid time off and holidays. Employee discounts on meals and in-house products at all NHG locations. Opportunities for professional growth and advancement within our expanding company.

Equal Opportunity Employer Statement: Northern Hospitality Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization. Hiring decisions are made based solely on qualifications, merit, and business needs at the time. Other Duties: Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role.

Duties and responsibilities

may change at any time with or without notice. Ready to bring your passion to the plate and grow with a team that’s redefining Alaskan hospitality? Apply today and be part of something legendary.