Scheduling Coordinator

Job Details: Level: Experienced, Job Location: Plant 1

• Fort Myers, FL, Position Type: Full Time, Salary Range: Undisclosed, Job Shift: Day, Job Category: Admin
• Clerical, Storm Smart is one of the largest manufacturers of storm protection products in the America’s. We have an extensive list of accomplishments, including being recognized by Inc. Magazine as one of North America's fastest-growing privately held corporations. Since our start in 1996, we have helped over 100,000 homeowners increase the value of their property by making their homes safer from storms and more energy efficient. We continue revolutionizing the storm protection industry powered by the most talented people with an unwavering drive to be the best. Because we believe in our workforce, you will be welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed. We also offer the following: Competitive Pay Health, Dental and Vision Company-paid Group Life Insurance Paid Time Off Holiday Pay Generous 401(k) plan that includes a 4% employer match. Tuition reimbursement Company-paid Short Term Disability Plan Critical illness, Hospital Indemnity, and Accident plans Volunteer Time Off Parental Leave At Storm Smart, our success depends on people, productivity, and procedures. The Scheduling Coordinator I works closely with the Design Team and Punch Out Technicians to coordinate and manage project schedules. This role is responsible for organizing and scheduling retail design appointments, punch-out services, inspections, and follow-up visits to support the successful completion of customer projects. The Scheduling Coordinator I serves as a primary point of contact for customers, confirming appointments, communicating scheduling details, and ensuring accurate coordination between internal teams and customers. This position is an entry-level scheduling role and is designed as a development opportunity into Scheduling Coordinator II through training, performance, and demonstrated competency.

Key Responsibilities

& Duties: Capable of all Scheduling Assistant I responsibilities Coordinate and schedule retail design appointments, punch-out services, inspections, and follow-up visits. Coordinate, schedule, and confirm all county inspections with customer and municipalities Collaborate closely with the Design Team, Punch Out Technicians, and Scheduling leadership to maintain efficient schedules.

Verify project information prior to appointments to support successful execution. Contact customers to confirm appointments, communicate scheduling details, and answer basic questions. Reminder calls to customers on upcoming appointment for the next day. Enter, update, and maintain accurate scheduling and project information in company systems.

Monitor daily and upcoming schedules to ensure coverage, readiness, and accuracy. Communicate changes, reschedules, and special notes to internal teams in a timely manner. Follow up on scheduled inspections for pass or fail, updating system with the information. Log all customer and internal communications. Create CBW service orders if needed.

Support the resolution of scheduling conflicts and basic customer concerns. Participate in cross-training to learn additional scheduling functions. Follow all scheduling procedures, documentation standards, and customer service expectations. To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

The requirements listed represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job.

Duties, obligations, and activities may change at any time, with or without notice.

Qualifications

Required Skills/ Abilities: Strong organizational and time-management skills with attention to detail. Clear, professional verbal and written communication skills. Customer-focused mindset with the ability to provide calm, informative support. Ability to manage multiple schedules, priorities, and deadlines. Comfortable working in scheduling software, CRM/ERP systems, and standard office tools.

Strong follow-through, accountability, and reliability. Ability to identify discrepancies, resolve routine issues, and escalate when needed. Team-oriented with the ability to collaborate across departments. Coachable, adaptable, and motivated to grow into a higher-level scheduling role. Aligned with Storm Smart’s Core Values: Deliver Results, Lead with Care, Own Accountability, Put Customers First, and Act with Integrity.

Education/Experience/Licenses/Certifications: High school diploma or GED required; Associate’s degree or relevant coursework preferred but not required. 0–2 years of experience in customer service, scheduling, administrative support, call center, or office operations roles. Experience in construction, home services, manufacturing, or installation-based environments is a plus.

Familiarity with scheduling systems, CRM platforms, or office software preferred. Demonstrated ability to communicate professionally with customers and internal teams. Willingness to learn scheduling workflows, systems, and industry-specific processes. Proven reliability, organization, and attention to detail. Interest in developing into a Scheduling Coordinator II role through performance and training.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The work environment is in an office setting with a quiet to moderate noise level.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or hear.

The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to twenty-five pounds. Storm Smart is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce.

It is our policy to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.