Card Services Fraud and Disputes Specialist - Full Time

Job Title: Card Services Fraud and Disputes Specialist Status: Full Time Location: Bethalto, IL Salary: $20.67 - $23.00 Benefit Information: https://www.1stmidamerica.org/docs/default-source/pdfs/benefits-summary-at-a-glance-2026.pdf About Us: 1 st Mid. America is a trusted financial institution dedicated to providing exceptional service to our members.

We pride ourselves on our commitment to the communities we serve and our focus on delivering an array of financial products for each step in their financial journey. We are currently seeking motivated and member-oriented individuals to join our team as a Card Services Fraud and Disputes Specialist.

Job Summary

We are seeking a Card Services Fraud and Disputes Specialist to provide full member service to protect the Members and the Credit Union from unauthorized credit and debit card transactions, billing errors, and fraudulent claims.

Key Responsibilities

• Investigates and assists members and staff with fraud and dispute claims, processes charge backs, and issues provisional credit.
• Answers all questions and resolves problems that are within their authority to resolve.
• Maintains member account information on applicable operating systems and ensures appropriate records are maintained.
• Submits required reports to Card Services Management.
• Ensures compliance with the regulations and card network rules.
• Troubleshoots, examines, and identifies patterns on any debit and credit card authorization.
• Coordinates with technical support and vendors to quickly resolve fraud and dispute cases.
• Record, monitor, and follow up on member disputes.
• Blocks cards in a timely manner when fraud notices are received and reissues lost/stolen debit and credit cards.

Qualifications

• High school diploma or equivalent.
• Two to four years of similar or related experience - supporting debit and credit card disputes and fraud cases.
• Exceptional customer service experience is required.

What We Offer

• Competitive salary and benefits.
• Opportunities for career growth.
• Supportive team environment. Schedule:
• Monday – Friday 8:00 AM – 5:00 PM Disclaimer : Must be able to work and travel to different credit union locations as determined by management. 1 st Mid. America is an Equal Opportunity Employer.