Front Desk Supervisor

Constance Lemuria , nestled in the heart of Praslin Island in Seychelles, offers a luxurious yet welcoming environment surrounded by pristine nature. Our strength lies in our dedicated team, united by a shared passion for service and excellence. At Lemuria, you’ll be part of a supportive, professional, and inspiring workplace where you can grow and thrive every day Constance Lemuria, Seychelles is seeking a professional and customer-focused Front Desk Supervisor to lead our front desk operations and deliver exceptional guest experiences.

In this supervisory role, you will oversee daily front desk activities, manage a team of front desk associates, and ensure seamless check-in and check-out processes while maintaining the highest standards of hospitality service. Supervise and mentor front desk staff, providing guidance, training, and performance feedback to ensure consistent service excellence Manage front desk operations, including guest check-ins, check-outs, and room assignments while maintaining organized and efficient workflows Address guest inquiries, concerns, and complaints with professionalism and empathy, resolving issues promptly and effectively Oversee reservation management and coordinate with other departments to ensure accurate guest information and special requests are communicated Monitor and maintain front desk appearance, organization, and adherence to hotel standards and procedures Prepare and review front desk reports, including occupancy rates, revenue, and staff performance metrics Schedule front desk staff, manage shift coverage, and ensure adequate staffing levels during peak and off-peak periods Utilize property management systems and reservation software to manage bookings, guest profiles, and operational data Implement and enforce hotel policies and procedures while maintaining a welcoming and professional environment Collaborate with management and other departments to improve guest satisfaction and operational efficiency Handle cash management, payment processing, and financial reconciliation with accuracy and integrity Proven experience in front desk operations or guest services within the hospitality industry Demonstrated supervisory or team leadership experience Excellent customer service skills with a commitment to delivering exceptional guest experiences Strong communication and interpersonal skills, with the ability to interact professionally with guests and staff Proficiency with property management systems (PMS) and hotel reservation software Competency in Microsoft Office applications and general computer literacy Exceptional organizational and time management skills with the ability to multitask effectively Problem-solving abilities and conflict resolution skills Professional demeanor with a customer-focused mindset Ability to work flexible hours, including evenings, weekends, and holidays as required Fluency in English; additional language skills are preferred Physical ability to stand for extended periods and perform front desk duties