Indoor Guide

Job Details: Job Location: Climb Kraft

• Nashville, TN, Salary Range: Undisclosed, Climb is headquartered in Nashville, TN with 5 total locations: Nashville, TN (3), Murfreesboro, TN (1) and Bentonville, AR (1). We value a healthy work/life balance that encourages our employees to pursue personal endeavors while displaying a strong commitment to our mission, To be a catalyst for community through personal transformation and vision, Connect People + Movement. Weekend and evening shifts are a requirement for this position. Curate Culture Emulate a thorough understanding of Climb’s Mission and how it applies to the customer's journey Dedication to customer service, organization, and risk management daily in an effort to enact Climb’s Vision Ability to adapt to a constantly changing work environment Use the AMGA belay technique at all times Dress according to staff attire standards Details Matter Greet, check-in and ring up customers/members Proactively share current events and class information Point of Sale (Redpoint) proficiency Perform belay lessons and belay approval tests according to Climb standards Monitor and execute Climb's risk management procedures Mitigate and manage emergency situations calmly and professionally according to our incident reporting process Assist in restocking supplies and inventory Develop knowledge of offerings and connect the customer with the appropriate product to guide them through their journey Monitor activities of participants to correct unsafe behavior and provide excellent customer service Be well versed in gym promotions, memberships, specials, retail and policies Perform daily cleaning procedures to company standards as directed Qualifications: Scheduling + Compensation Must have weekend availability Work a minimum of 3 shifts per week Last minute shifts often available Based upon experience Climb membership Staff discounts Supervisor Senior Guide, Head Indoor Guides + General Manager Climb is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status or marital status.