Cloud Support Engineer

CLOUD SUPPORT ENGINEER ROLE

• Operate SICPA’s Digital Solutions and the underlying cloud infrastructure (maintenance, upgrades, resource management, and business continuity)
• Perform configuration changes and deploy new releases
• Handle incidents and service requests escalated by Digital Operations L1 Support
• Update and track incidents and requests in the ticketing tool
• Perform technical troubleshooting, resolve incidents, and identify bugs or complex technical issues
• Conduct root cause analysis (RCA), document findings, and drive corrective actions
• Escalate incidents and requests to L3 Support when appropriate
• Maintain and enrich the knowledge base
• Contribute to the maintenance and improvement of process documentation PROFILE
• Bachelor’s degree (or equivalent) in Information Technology, Engineering, or a related field; relevant certifications (e.g. AWS) are an advantage
• Experience in cloud-based application deployment and management, solution administration, customer support, and service management; project management experience is a plus
• Data and messaging analysis: Kafka (critical), SQL (PostgreSQL, Oracle)
• Logs and monitoring tools: Splunk, AWS Cloud. Watch, Grafana, Prometheus
• Knowledge of containerized environments: Docker, Kubernetes, AWS
• Basic scripting skills: Bash, Python, Postman
• CI/CD pipelines: ArgoCD, Argo Workflows
• Languages: Excellent English (C1, written and spoken); additional languages are a plus
• ITIL certification is an advantage
• Strong written and verbal communication skills
• Solid analytical and problem-solving abilities
• Strong organizational skills with effective prioritization and time management
• Proactive, self-motivated, and results-driven JOIN US !
• Join a global leader in trust technologies with a mission that matters
• Be at the strategic heart of a financially sound and innovation-driven company
• Collaborate with high-level experts and work on impactful international projects
• Operate in a multi-cultural, high-integrity environment where autonomy and ownership are encouraged