Customer Service International Voice Team Member-BPS

French Speaking call center Agents About the job Key Responsibilities: Handle inbound calls providing detailed information on visa requirements and application procedures Assist customers with completing online visa application forms Comprehend customers' queries / complaints / comments Display empathy/ understanding of the issue/ concern towards the customer Provide quick and effective resolution to customers' queries Talks in a way the customer can understand Is able to handle pressure situations and complaints of irate customers Works accurately and with an eye for details Is able to use automated information systems to analyze the customer's situation Eligibility: HSC / Graduate freshers can apply with zero experience Minimum 6 months experience in Customer Service Good French & English ( B1 or B2 level) Communication Skills Excellent real writing/verbal skills Ensure adherence to daily activities assigned Technical Competencies: Job related Prefer having typing Speed +25 wpm with 90% accuracy MS office knowledge mandatory Basic computer knowledge Language

• French and English B1
• B2