IAM Engineer 2

Information System Engineer 2 — Identity & Access Management (IAM) About the Role & Team As an IT Support Specialist 2, you will drive day-to-day operations and automation for our global payments identity infrastructure. You will bridge operational support with automation engineering, leveraging APIs, scripting, and AI-enabled diagnostics to reduce manual access toil and optimize system performance.

Key Responsibilities

Manage L2 access administration, complex entitlement provisioning, and role governance within Sail. Point IIQ, Okta, and target enterprise platforms. Automation & Scripting: Write, maintain, and optimize scripts (Python, Power. Shell, or Bash) to automate access review workflows, data syncs, and system integrations. AI-Assisted Operations: Utilize AI diagnostic tools for log analysis, anomaly detection in access requests, and automated ticket resolution pathways.

SOX Control Execution: Perform periodic access certifications, SOD (Segregation of Duties) checks, and audit evidence gathering to support compliance requirements. Knowledge Base Authoring: Author and refine technical runbooks, troubleshooting guides, and SOPs for the nearshore hub.

Qualifications

& Key Skills Good experience with Identity & Access Management (IAM), IT Support Engineering, or Systems Administration. Technical Domain: Hands-on experience with Sail. Point IIQ, Okta, Active Directory/LDAP, and REST APIs. Automation/Coding: Proficiency in Python, Power. Shell, or JavaScript for automating routine admin tasks and API integrations.

AI Readiness: Demonstrated experience using AI coding assistants and automation frameworks to accelerate task execution. Languages: Fluent English communication skills for co-piloting and technical discussions with US architecture leads.