Manager, Local Operations

About the role

and team Leading Local Operations at Uber means solving hard problems in a high-stakes, fast-moving environment. You will be responsible for making Uber a success in our most critical markets, acting as a strategic and operational leader who defines the vision for growth and carries the weight of decisions that matter.

Whether you are leading consumer growth for a massive regional Delivery business or acting as a Country Manager for one of our strategic Rides markets, you’ll need to set direction in motion without waiting for perfect conditions. This is a hands-on role that calls for a rare combination of customer obsession, savvy analytics, and an entrepreneurial mindset.

You will navigate the "messy" reality of marketplace dynamics—balancing the needs of riders, drivers, couriers, and merchants—to build a world-class customer experience. If you lead with clarity, thrive in ambiguity, and are motivated by the challenge of moving the real world through structured, data-backed execution, this is where you’ll make your mark.

What you’ll do Lead team and design GTM covering GDP, Strategic, ENT Large to align commercial actions to platform objectives set by Strategy team Responsible for merchant total investment target (Ads, Offer, MPI) across GDP, Strategic, ENT-Large Responsible for target of strategic initiatives including In store pricing (ISP) Own execution of deal desking under Strategy team deal renewal principles and process Own campaign recruitment, MOU, JBP enablement Maintain merchant SOT covering decision matrices, merchant persona, CP, MPI, Total merchant investment calendar and commercial milestones calender Engage senior commercial leaders and unleash productivity of sales team via adoption of merchant intelligence tool suite Coaching and mentoring GTM team members Basic Qualifications 8 + years of experience in Sales Operation, B2B GTM, Sales leadership role in a tech company.

Proven track record of delivering measurable outcomes in high-velocity B2B or consumer-facing business units leading a team of ICs. Exceptional business acumen. Understand client needs and can derive GTM milestones to drive synergy between platform growth objectives and client growth. Strong stakeholder management skills with experience influencing senior leadership and cross-functional teams.

Resilience and adaptability—the ability to thrive in dynamic, unstructured environments with a "get-it-done" attitude. Bachelor’s degree or higher.

Preferred Qualifications

Japanese language proficiency both speaking and writing are nice to have Demonstrated proficiency building AI-enabled and agentic solutions that translate business logic into scalable workflows. Experience working with AI agents, repositories, knowledge bases, and structured data to automate and improve processes