Registration Specialist

Schedule: Monday- Friday, 7:00am- 5:00pm Location: Bloomington, IN Overview: The Registration Specialist serves as the first point of contact for patients in a fast-paced orthopedic and sports medicine practice seeing approximately 300–350 patients daily. This role is responsible for providing exceptional customer service while efficiently managing patient registration, appointment check-in/check-out, insurance verification, and demographic updates.

The ideal candidate is highly organized, able to multitask in a busy environment, communicates effectively with patients and staff, and demonstrates a proactive, forward-thinking approach to problem-solving. Additional Responsibilities: Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner.

Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes. Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment.

Answers incoming calls and directs patients and visitors appropriately.

Qualifications

High School Diploma/GED is required. Prefer relevant experience in a health care setting. Ability to learn and retain medical coding; ICD-10; CPT coding preferred. Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred. Basic proficiency in MS Office (Word, PowerPoint, Excel).