Sales BDC

Description Overview: The Sales BDC Representative manages inbound and outbound customer communications to generate appointments and leads for the sales department. This role plays a vital part in the customer’s first impression of the dealership, ensuring prompt and professional follow-up that drives showroom traffic and online engagement.

Responsibilities

Respond promptly to internet and phone inquiries Schedule and confirm customer appointments for sales staff Maintain a high level of product and promotion knowledge Update and manage CRM data accurately Follow up with unsold leads and previous customers Work closely with sales managers to meet lead conversion goals