ServiceNow Business Analyst

Service. Now Business Analyst Overview: We are seeking a skilled and experienced Service. Now Business Analyst to join our team. In this role, you will act as a liaison between business stakeholders and technical teams to analyze business processes, gather requirements, and translate them into effective non-custom Service. Now solutions.

Responsibilities

Requirements

Collaborate with business stakeholders to elicit, analyze, and document business requirements related to Service. Now platform implementations and enhancements. Process Analysis: Conduct thorough analysis of existing business processes and workflows to identify areas for improvement and optimization using Service. Now capabilities.

Solution Design: Work closely with technical teams to translate business requirements into functional specifications and design Service. Now solutions that align with business objectives. Configuration and Customization: Configure Service. Now applications, forms, workflows, and integrations to meet business needs, ensuring adherence to best practices and standards.

Data Analysis: Analyze and validate data requirements for Service. Now implementations, including data migration, transformation, and integration with external systems. Training and Documentation : Provide training and support to end-users on Service. Now functionality, workflows, and best practices. Create and maintain technical documentation, including user guides, training materials, and process documentation.

Continuous Improvement : Stay updated on Service. Now platform updates, new features, and best practices. Identify opportunities for process improvements and optimization to enhance the efficiency and effectiveness of Service. Now solutions.

Qualifications

3-5 years of proven experience as a Business Analyst, with a focus on Service. Now platform. Strong understanding of Service. Now modules for SPM & ITSM. Any other module is a plus such as: ITOM, CSM, MCO, WSD, & HRSD. Experience with Service. Now implementation methodologies and best practices. Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.

Strong communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders. Ability to work independently and collaboratively in a fast-paced environment, managing multiple tasks and priorities effectively. Familiarity with Agile and/or iterative delivery methodologies #LI-RB1 ​‌