Job description
Job Description: NOC Support Engineer – CCTV Position Title: NOC Support Engineer – CCTV Department: Network Operations Center (NOC) Location: Andheri Reports To: NOC Manager / Operations Lead
- Role Overview The NOC Support Engineer – CCTV is responsible for monitoring, managing, and troubleshooting CCTV networks and surveillance infrastructure in real-time. The role ensures system uptime, timely incident response, proactive maintenance, and endpoint health management while coordinating with on-ground field engineers and clients to ensure service continuity. 2.
Key Responsibilities
Monitoring & Surveillance
- Monitor CCTV systems, health dashboards, NVR/DVR feeds, and network alerts 24/7.
- Track status of all devices including cameras, servers, storage, and network equipment.
- Respond to system-generated alarms promptly. Incident Management
- Diagnose and resolve first-level and second-level technical issues related to CCTV, network connectivity, NVR/DVR failures, and video retention issues.
- Escalate unresolved issues to senior engineers or field teams as per SOP.
- Log incidents in the ticketing system and ensure timely closure. Network & CCTV System Support
- Perform health checks on CCTV endpoints, bandwidth, storage utilization, and video quality.
- Troubleshoot IP camera issues, power supply failures, PoE switch problems, and configuration errors.
- Assist with firmware updates, camera resets, and basic configuration tasks. Coordination & Communication
- Coordinate with field technicians for on-site support and maintenance.
- Provide detailed incident reports to management and clients.
- Ensure communication throughout the ticket lifecycle. Documentation & Reporting
- Maintain updated asset inventory for CCTV devices.
- Prepare daily/weekly system performance and downtime reports.
- Update knowledge base articles and troubleshooting guides. Compliance & SOP Adherence
- Follow SLA, escalation matrix, and NOC operational guidelines.
- Ensure CCTV data integrity, security compliance, and retention policies. 3.
Required Skills
& Qualifications Technical Skills
- Hands-on knowledge of CCTV systems: IP cameras, analog cameras, NVRs, DVRs.
- Understanding of networking: IP addressing, routing basics, switching, VLANs, PoE.
- Experience with monitoring tools (VMS, NOC dashboards, SNMP-based tools).
- Good understanding of storage systems (NAS/SAN preferred).
- Familiarity with CCTV brands (Hikvision, Dahua, Honeywell, CP Plus, Axis, etc.). Soft Skills
- Strong analytical and problem-solving skills.
- Excellent communication and coordination abilities.
- Ability to work in shifts (24/7 environment).
- Attention to detail and ability to work under pressure.
- Educational & Professional Requirements
- Diploma/BE/BTech in Electronics, IT, Computer Science, or related field. - 1–3 years of experience in CCTV/NOC/network support roles.
- Preferred Certifications: CCNA, CCTV/VMS vendor certifications, NOC/Network Monitoring Tools training.
- Key Performance Indicators (KPIs)
- Incident response time
- SLA adherence
- System uptime percentage
- Ticket closure rate
- Accuracy of reporting and documentation