Front Desk Monitor, Michael's House

FRONT DESK MONITOR at MICHAEL’S HOUSE Title : Front Desk Monitor at Michael’s House Location : Albany, NY Program : Homeless & Housing Services; Michael’s House Permanent Supportive Housing Type : per diem / Non-Exempt Pay Range : $18.91 – $23.57 (hourly) Schedule : Weekends -Sat & Sun, 4:00pm – 12:00am w/ flexibility as needed Notes : Weekends are required; with some holidays Job Ref.

: 0543 About St. Catherine’s Center for Children St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more.

St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. We are invested in fostering an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity. Our Mission: St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families, and adults we serve.

Our Vision: Our willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of our community.

Position Overview

& Organizational Relationships The Front Desk Monitor monitors the front desk of Michael’s House, a 20-unit, fully furnished, supportive housing facility located at 543 North Pearl Street that provides a safe and stable environment for families and individuals who are homeless or at-risk of becoming homeless. The individual in this role will help to foster a supportive, caring and family atmosphere for the residents of Michael’s House, as well as the staff.

Essential Duties

& Responsibilities Relationship Management: Establish and maintain professional, collaborative relationships with staff, service providers, community resources, and facility residents while ensuring 100% compliance with agency policies and procedures. Administrative Support: Manage daily office operations, including word processing, filing, telephone/desk reception, and accurate record-keeping; proactive supply inventory; ordering supplies as needed.

Facility Safety: Maintain a safe, secure, and healthy environment by identifying, reporting, and resolving facility issues. Crisis Intervention: De-escalate and intervene in crisis situations, utilizing mediation and communication skills to resolve conflicts effectively. Other position-related duties as assigned by the Director/Supervisor.

Requirements

& Qualifications Education & Experience: High School Diploma or GED Equivalent is required Previous experience working in a human services agency is a plus! Advocacy & Knowledge: A professional record of integrity and strong advocacy for homeless families, with familiarity with public assistance and other local resources.

Computer Skills: Proficiency in computer applications, including Microsoft Office Suite (Word, Excel, PowerPoint), Google Business Workspace Suite (Gmail, Docs, Sheets, Meet, etc.), and secure internet practices. Work Environment & Proximity: Must be willing and able to work in close proximity with the clients served.

Core Competencies & Essential Attributes: Work collaboratively with families, through a family-focused approach, welcoming them as part of the community in the Homeless Services Program. Interacting with a culturally diverse and socio-economically disadvantaged population, including a broad range of people with various developmental and cognitive functioning levels, is an integral component of the position.

Ability to manage one’s own emotional reactivity, with the competence to remain composed under crisis conditions; and ability to separate personal matters from client issues. Ability to conduct oneself in a manner that is exemplary of an employee of St. Catherine’s Center for Children. Ability to understand and clearly demonstrate, represent, and carry out the mission, values, philosophy and policies of St.

Catherine’s Center for Children. Excellent communication skills (written/verbal); Outstanding interpersonal skills with the ability to build strong working relationships with other agency staff, outside service providers and professionals, and other regulatory bodies. Value a nurturing family as the ideal environment for a person; have confidence in the principle that people have the capacity to grow and change at their own pace and motivation.

Work effectively in a shared decision-making model as a team member; which includes the ability to listen attentively to others’ opinions and perspectives, and to resolve disagreements respectfully. Knowing when to intervene appropriately to assist in meeting service goals, while also setting appropriate limits and boundaries.

Ability to function well in a high-paced and, at times, stressful environment. Excellent organization, planning and time management skills; Ability to effectively manage (in a timely manner) the varied tasks of the position. This position may have access to client Protected Health Information (PHI) in order to carry out necessary duties and responsibilities for the role.

The individual in this role will comprehend and actively institute safeguards to protect client and family confidentiality in all aspects of their work. Therefore, the ability to meet HIPAA requirements and maintain strict client confidentiality is essential.

What We Offer

You**At St. Catherine’s Center for Children, we believe in taking care of the people who take care of our community. We offer competitive compensation alongside a comprehensive benefits package designed to support your health, wealth, and professional growth: Financial Security & Future Planning Pension Plan: Secure your future with a retirement pension plan featuring a generous agency contribution.

403(b) Retirement Savings: Pre-tax savings options to further build your nest egg. Student Loan Forgiveness: As a 501(c)(3) non-profit agency, employment here qualifies eligible staff for the Public Service Loan Forgiveness (PSLF) Program . Expense Reimbursements: Travel and mileage reimbursements for any role-related transit.

Health & Well-being Comprehensive Health Insurance: Choice of robust Medical, Dental, and Vision plans to fit your needs. Well-being Reimbursement: A $600 annual benefit dedicated to supporting your personal wellness journey. Work-Life Balance: Generous Combined Leave Time (CLT) plus paid holidays so you can rest and recharge.

Life Insurance: Fully employer-paid, automatic life insurance coverage at no cost to you. Professional Growth & Culture Paid Certifications & Training: Fully covered training updates, including Therapeutic Crisis Intervention (TCI) and CPR/AED/First Aid. Tuition Assistance: Financial support for continuing education and tuition reimbursement opportunities.

Career Advancement: Clear pathways for professional development and internal career growth. Our Culture: Enjoy the comfort of a welcoming, business-casual work environment rooted in our core values of Mindfulness, Relevance, Respect, and Solidarity.** Please note: To qualify for specific benefits, certain terms and conditions may apply.

Equal Opportunity Employer (EOE) Statement St. Catherine’s Center for Children is deeply committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health, pregnancy, family history, genetics, disability, age, military status, veteran status, political affiliation, or any other characteristic protected by federal, state, or local laws.

If you would like to learn more about our agency or one of our many programs, please visit our website at: www.st-cath.org