Customer Service- Shopstacc

Customer Support : Respond to customer inquiries via phone, email, live chat, and social media platforms, ensuring prompt and professional service. Product Inquiries: Assist customers with product-related questions, provide detailed information about specifications, availability, and pricing. Order Management: Assist with order tracking, returns, exchanges, cancellations, and issue resolution related to deliveries.

Issue Resolution: Handle customer complaints and issues with a positive attitude, working to resolve concerns in a timely manner. Customer Satisfaction : Ensure all customers interactions are handled with care, accuracy, and professionalism, aiming for customer satisfaction and loyalty. Order Processing Support: Assist with order processing, including confirming payment, handling product shipping and logistics concerns, and ensuring accurate order fulfillment.

Product Feedback: Gather customer feedback and provide insights to the management team to improve the overall customer experience and product offerings.

Requirements

• · Minimum 1 year of experience in a call centre environment
• · Good communication skills with fluency in English
• · Experience servicing a Domestic customer base
• · Airline, Travel and Resorts experience required
• · Should be able to read fare Rules & Penalty.
• · Able to learn new process quickly and adaptable to change
• · Comfortable making outbound and taking inbound calls