VP, Customer Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a VP, Customer Success based in the United States. This is a strategic executive opportunity for an experienced customer success leader to shape the post-sale experience and drive sustainable business growth within a dynamic B2B SaaS environment.

You will define and lead the customer success strategy, building a high-performing organization focused on customer value realization, retention, expansion, and long-term advocacy. Working closely with Sales, Marketing, Product, and other executive stakeholders, you will create a seamless customer journey that strengthens relationships and maximizes measurable business outcomes.

You will oversee customer success managers, develop scalable operating models, and use data-driven insights to improve team performance and operational efficiency. As a key voice of the customer, you will influence product development, identify revenue growth opportunities, and ensure customer needs inform strategic decisions.

This remote leadership role offers the opportunity to shape organizational culture, influence company performance, and establish customer success as a lasting competitive advantage.