FULL-TIME Front Desk Agent

Who we are: A Cuban-Inspired Paradise in Key West! Waterfront located, Havana Cabana radiates Cuba's joyful and sometimes rebellious spirit, embracing the art & culture that famously seduced Hemingway and deeply influenced Key West! Named one of Florida's Top 10 Resorts by Travel & Leisure, Havana Cabana is a lush escape from reality where the best of Key West is experienced with an intoxicating Cuban flare.

What we are looking for

Greeting and thanking guests in a sincere, friendly manner. Checking guests in on arrival and out on departure. Posting charges to appropriate guest accounts. Anticipating and addressing guests' needs, and resolving their problems and complaints. Assisting guests with disabilities. Operating switchboard and assisting with inquiries.

Assisting the reservations manager with taking reservations. Collaborating and communicating with other internal departments to ensure guest satisfaction. Complying with company procedures and safety policies. Performing duties on a daily checklist.

Qualifications

High school diploma or suitable equivalent. 1+ years Front Desk Agent experience preferred. Company Benefits: Competitive hourly wage + tips Medical, Dental, Vision and other ancillary benefits Employee discounts on food and beverages Flexible scheduling 401k Company Matching Opportunities for advancement Paid Parental Leave and more!