Emergency Medical Dispatcher

We are Hiring!

Emergency Response Africa (ERA) is a health tech company on a mission to change how emergency medical care is delivered in Africa. We leverage the power of technology and community to get victims the care they need in as little as 3 minutes, and ensure they arrive at the right hospital for their emergency.

ERA is looking to hire highly qualified personnel who are skilled and passionate about providing safe, fast and affordable emergency response to fill the following positions:

Location: Lagos (Mainland)

Type of Work: Full Time

Emergency Medical Dispatcher 1 Position

Background

Are you an experienced nurse looking for a new challenge and an opportunity to advance your career? If you are a highly competent, dedicated and compassionate person who can work under pressure, we have the perfect job for you! We are looking for a qualified nurse to receive emergency calls and supervise our emergency response command center operations in Lagos. This position will evolve into a more supervisory role for the right candidate as operations grow.

Key Responsibilities

Serve as emergency dispatcher

Receive all in-coming calls and assign case priority

Provide phone first aid, referrals, and guidance to non-emergency callers

Utilize ERA technology platform to dispatch first responders

Support first responders during active response

Maintain quality assurance of documentation and client records

Ensure compliance with policies and procedures

Evaluate paramedics performance

Provide psychological and emotional support to patients and their family and friends

Provide clinical expertise in the management of medical emergencies

Handle complaints or other issues

Maintain a running inventory of medical supplies on the response vehicle and makes purchases when necessary

Requirements

Previous working experience as a Nursing Supervisor and / or emergency call taker/dispatcher for (3) year(s)

BSc or diploma in nursing

Any additional certification in healthcare administration will be considered an advantage

CPR and Basic Life Support (BLS) certification

Current Advanced Cardiac Life Support (ACLS) certification and Pediatric Advanced Life Support (PALS) certification, or ability to obtain such within 6 months of hire

Valid nursing license

In-depth knowledge of hospital procedures

Outstanding patient management skills

Excellent communication and leadership skills

Great organizational and time management

Problem solver with a positive attitude

Thorough knowledge of legal regulations and best practices in healthcare

How to Apply

Click on Apply Now and complete the form, attach a copy of your resume and Cover Letter. Application closes onWednesday August 18, 2021.