Director of Operations

Job description: Director of Operations – Ambulatory Imaging Center Location: Coral Gables, Florida Department: Radiology & Diagnostic Imaging Reports To: Chief Executive Officer / Executive Leadership Team Employment Type: Full-Time Position Summary We are seeking an experienced Director of Operations to lead the day-to-day operations of our growing Ambulatory Imaging Center .

The ideal candidate will have a strong background in Radiology and Diagnostic Imaging , combined with proven leadership experience, operational management expertise, and a solid understanding of healthcare revenue cycle processes. This leader will be responsible for overseeing clinical and non-clinical operations, driving operational excellence, improving patient satisfaction, ensuring regulatory compliance, optimizing workflow efficiencies, and maximizing financial performance across the imaging center.

Essential Responsibilities. Operational Leadership Direct and oversee all daily operations of the imaging center, including Radiology, MRI, CT, Ultrasound, Mammography, X-Ray, Nuclear Medicine, and support departments. Develop and implement operational strategies that improve efficiency, patient access, productivity, and service quality.

Monitor key performance indicators (KPIs), operational metrics, and patient satisfaction scores. Ensure compliance with all federal, state, and accreditation requirements, including HIPAA, OSHA, ACR, CMS, and Joint Commission standards. Establish policies, procedures, and best practices to support organizational goals.

Revenue Cycle Management Oversee revenue cycle operations including patient registration, insurance verification, prior authorizations, charge capture, coding, billing, collections, and denial management. Collaborate with billing and finance teams to improve reimbursement rates and reduce claim denials. Analyze financial reports and operational data to identify revenue enhancement opportunities.

Develop action plans to improve profitability while maintaining exceptional patient care. Leadership & Team Management Provide leadership and direction to managers, supervisors, technologists, and administrative staff. Recruit, train, mentor, and evaluate department personnel. Foster a culture of accountability, teamwork, customer service, and continuous improvement.

Conduct regular staff meetings and performance reviews. Support employee engagement, retention, and professional development initiatives. Business Development & Strategic Growth Assist executive leadership in strategic planning and growth initiatives. Identify opportunities for service expansion, market growth, and operational improvements.

Build and maintain strong relationships with physicians, referral sources, healthcare partners, and vendors. Support marketing and community outreach efforts to increase referral volume. Quality & Patient Experience Ensure exceptional patient care and service throughout the imaging experience. Monitor patient satisfaction and implement corrective action plans when necessary.

Maintain quality assurance and quality control programs across all imaging modalities. Qualifications. Required Minimum 5 years of Radiology and Diagnostic Imaging experience . Minimum 5 years of progressive healthcare leadership or management experience . Strong knowledge of ambulatory imaging center operations. Experience managing Revenue Cycle Operations , including billing, collections, reimbursement, and denial management.

Proven leadership, staff management, and operational improvement experience. Strong financial, analytical, and problem-solving skills. Excellent communication and interpersonal abilities.

Education

Bachelor's Degree in Business Administration, Healthcare Administration, Radiologic Sciences, Healthcare Management , or related field required. Master's Degree preferred (MBA, MHA, Healthcare Administration, or related discipline). Preferred Certifications Certified Radiology Administrator (CRA) Certified Medical Practice Executive (CMPE) Lean Six Sigma Certification Healthcare Financial Management certifications Key Competencies Operational Leadership Strategic Planning Revenue Cycle Management Budgeting & Financial Oversight Staff Development Regulatory Compliance Process Improvement Patient Satisfaction Physician Relations Performance Management Benefits Competitive Salary Health, Dental, and Vision Insurance 401(k) with Company Match Paid Time Off (PTO) Paid Holidays Professional Development Opportunities Career Growth within a Growing Healthcare Organization Join our team and help lead a patient-centered ambulatory imaging center dedicated to delivering exceptional diagnostic services, operational excellence, and outstanding patient care.

Benefits

Health insurance Work Location: In person <div