Corporate Preview Confirmation Agent

The Preview Confirmation Agent is a key member of our marketing team, responsible for ensuring high guest engagement and maximizing show rates for scheduled tours. This role combines the technical operation of our outbound dialer system (inContact) with direct guest interaction to confirm appointments and deliver exceptional service.

You will manage and optimize the outbound dialer to ensure calls reach the right guests at the most effective times, driving productivity and keeping our marketing efforts running smoothly. In addition, you'll personally confirm preview appointments, check and respond to voicemails, return guest calls as needed, and provide prompt, friendly, and informative support to every guest you reach.