Product Concierge

Mercedes-Benz Product Concierge**

Customer Experience | Luxury Brand Exposure | Career Growth Opportunity**

Mercedes-Benz of Myrtle Beach - Myrtle Beach, SC**

Launch Your Automotive Career with One of the World’s Most Prestigious Brands**

Mercedes-Benz of Myrtle Beach is seeking an energetic, tech-savvy, and customer-focused Product Concierge to join our growing team. This is an exciting opportunity for someone passionate about luxury vehicles, technology, and delivering an exceptional customer experience.

As a Mercedes-Benz Product Concierge, you will play a key role in creating memorable delivery experiences, educating customers on vehicle technology, and helping clients fully enjoy everything their Mercedes-Benz has to offer.

This is more than just a job-it’s the beginning of a career path within the automotive industry. We are committed to investing in your professional development, ongoing education, and long-term growth within our organization.

Why You’ll Love It Here**

• Opportunity to work with the prestigious Mercedes-Benz brand

• Career growth opportunities-we promote from within

• Paid training and ongoing Mercedes-Benz education

• Fast-paced, luxury retail environment

• Supportive and team-oriented culture

• Opportunity to build long-term relationships with customers

• Family-owned and operated organization

• Long-term career stability and advancement potential

Benefits We Offer**

• Free health insurance option available

• 401(k) with company match

• HSA company contributions

• Dental & vision insurance available

• Paid vacation, PTO, and holidays

• Employee discounts on vehicles, parts & service

• Professional development and manufacturer training opportunities

What You’ll Do**

As a Mercedes-Benz Product Concierge, you’ll help create an elevated ownership experience while serving as a technology and product expert for our customers.

Customer Experience & Vehicle Delivery**

• Welcome customers and create an exceptional first impression

• Conduct personalized vehicle delivery experiences for sold clients

• Schedule and complete encore delivery appointments to reinforce vehicle features and technology

• Build strong customer relationships through professionalism, enthusiasm, and attention to detail

Product Knowledge & Technology Support**

• Become an expert on Mercedes-Benz vehicle features, technology, safety systems, and infotainment platforms

• Demonstrate vehicle technology and advanced features in an easy-to-understand way

• Assist customers with vehicle personalization, settings, and connectivity features

• Support customers with Mercedes-Benz mobile apps, remote services, and digital platforms

Technical Support & Customer Education**

• Help answer customer questions related to vehicle systems and technology

• Troubleshoot basic connectivity and technology concerns

• Collaborate with sales and service teams to ensure customer satisfaction

• Participate in ongoing Mercedes-Benz training, workshops, and education courses

• Create a positive and informative ownership experience for every customer

Inventory & Showroom Support**

• Assist with showroom presentation and vehicle merchandising

• Help maintain organized and presentation-ready inventory

• Support dealership events and customer engagement initiatives

What You Bring**

• Passion for luxury vehicles, technology, and customer experience

• Strong communication and interpersonal skills

• Positive, outgoing, and professional personality

• Ability to explain technology in a simple and engaging way

• Strong organizational and multitasking abilities

• Team-oriented mindset with a willingness to learn and grow

• Professional appearance and customer-first attitude

Requirements:**

• Valid driver’s license with a clean driving record

• Ability to work flexible schedules, including some weekends

Why Mercedes-Benz of Myrtle Beach?**

• Opportunity to represent one of the world’s most iconic luxury automotive brands

• Career path opportunities within sales, service, leadership, and customer experience

• Leadership team committed to employee growth and development

• Modern dealership environment focused on customer excellence

Perfect For Candidates With Backgrounds In:**

• Hospitality

• Luxury retail

• Customer service

• Technology support

• Brand ambassador roles

• Automotive enthusiasts

• Recent graduates looking to begin a professional career

Our Commitment to You**

Mercedes-Benz of Myrtle Beach is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed