Lead Security Officer

The Lead Security Officer is responsible for training the new officers with the daily responsibilities of the Security Department, and assisting on-duty shift management as needed. Trains, and evaluates security staff to ensure team members receive necessary guidance to accomplish established objectives in accordance with departmental standards.

Conducts training classes on various topics such as CPR, Fire Fighting & Response, First-Aid, and general security procedures to ensure the security and protection of assets, patrons/guests, and team members. Reports training progress to the Training Coordinator/Supervisor. Provides remedial training to officers as needed.

Assists the department in ensuring that proper arrest procedures and detainment techniques are carried out involving violations of civil or company laws or procedures. Assists various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed. Assists the Department Training Coordinator/Supervisor in delivery of training materials to officers.

Resolves customer complaints and ensures that all areas of proper customer service are adhered to. Provides support to the department in the event of troublesome terminations, thefts, investigations, and procedures as requested. Ensures all proper procedures for Games Department are correctly implemented and maintained (e.

g. fills, credits, transfers, pit boxes, drops, etc.) Writes security incidents reports using the iTrak system as necessary. Performs physical escorts and/or arrests of non-compliant guests. Performs other duties as assigned. Must be 21 years of age or older. Previous security experience required. Previous experience in a casino/hotel resort preferred.

Excellent organizational skills and attention to detail. Proficient with Microsoft Office Suite or related software. Basic knowledge of California and Tribal civil and criminal laws. Knowledge and understanding of electronic, video and alarm functions. Knowledge and understanding of California and Tribal laws concerning powers of arrest.

Must be able to pass a fit for duty physical with an occupational health professional. Must be capable of carrying out the physical responsibilities associated with a Security Officer role. Must be able to pass a drug test that includes testing for THC. Ability to provide proof of a valid California driver’s license. Ability to operate company vehicles.

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No Gaming License Required? Yes, process facilitated by the Company Other Certifications? CPR Certification, Bloodborne Pathogen Training, Alcohol Safety Training, Taser Energy Weapon Training, Workplace Violence Prevention 1, 2 & 3, certification for baton and handcuffing, and OC pepper spray, and any other training as deemed necessary by management must be completed and will be provided by the Company upon hire