Job description
Job Title Dealer Contact I Job Category Supply Chain Management Job Description What starts with YOU , moves the world! Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented (Temporary ) Dealer Contact I based at our Danville, IL facility.
What You Will Do
Serve as a primary point of contact for dealer and customer inquiries related to orders, returns, credits, and account support. Investigate and resolve customer issues in a timely and professional manner. Process and monitor orders, claims, returns, and credit requests in accordance with established procedures. Provide updates on order status, shipments, and delivery information.
Collaborate with teams across operations, logistics, inventory, quality, finance, and customer support to resolve issues and meet customer needs. Research and analyze information to identify solutions and ensure accurate transaction processing. Maintain records and documentation in accordance with company requirements.
Support continuous improvement efforts by identifying opportunities to enhance processes and customer satisfaction.
Who You Are
Customer-focused and committed to delivering exceptional service. Organized and able to manage multiple priorities in a fast-paced environment. Effective communicator with strong relationship-building skills. Detail-oriented with the ability to analyze information and solve problems. Collaborative team player who works well across functions and departments.
Self-motivated and adaptable when faced with changing priorities and business needs.
What You Will Need
( Education): Bachelor's degree; or Associate degree with related experience; or High School Diploma/GED with relevant customer service, operations, or business experience. Skills: Customer service and relationship management Problem-solving and critical-thinking skills Written and verbal communication skills Organizational and time management skills Data entry and recordkeeping accuracy Proficiency with Microsoft Office applications Experience & Abilities: Experience supporting customers, dealers, suppliers, or business partners.
Experience processing orders, claims, returns, credits, or related transactions preferred. Ability to work effectively with multiple stakeholders and departments. Comfortable handling competing priorities while maintaining accuracy and professionalism. Ability to investigate issues, analyze information, and make sound recommendations.
Who we are: Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years.
For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com.
What we offer
Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k). #LI-TE1 #LI-ONSITE Job Type Contractor Time Type Full time Work Hours 40 Travel Required No Primary Location HY US Danville, IL Address 1010 East Fairchild Street Zip Code 61832 Field-Based No Relocation Assistance Available No We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.
EOE/Minorities/Females/Veterans/Disabled