Customer Service Assistant

Job Description: PRIMARY FUNCTION: The primary function of a Customer Service Assistant is to provide administration support to the Customer Service department.

DUTIES AND RESPONSIBILITIES

Provide back-up assistance to the Customer Service Representative for load entry Maintain various management reports on a periodic basis Perform all necessary pre-calls, which include but not limited to: calling consignees for delivery appointments and directions; updating the MIS information in a timely and accurate manner; and sending information the drivers if the load has already been dispatched Provide information to customers inquiries and redirect if necessary

• Other duties as assigned MINIMUM QUALIFICATIONS/EXPERIENCE: High School Diploma required Ability to use Microsoft Office product efficiently and effectively Fluent keyboard proficiency and 10-key Excellent interpersonal skills Ability to plan, organize, be attentive to detail, and possess excellent problem-solving skills
• Possess courteous, yet assertive telephone personality
• Ability to function in a fast-paced work environment and tolerate stress PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Must be able to sit and use a telephone and computer simultaneously for extended periods of time Must be able to speak and hear clearly in a high volume telephone environment TMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.