RMA Program Manager 4

Key Responsibilities

Manage RMA repair operations across Asia, including repair capacity, material readiness, repair-site performance, backlog, and TAT. Monitor RMA returns, repair status, aging, backlog, and TAT performance. Work with suppliers to ensure sufficient repair manpower, equipment, materials, spare parts, and fixtures are available.

Identify repair bottlenecks and drive corrective actions to meet committed TAT. Partner with Oracle data-center teams to forecast expected RMA returns and understand operational priorities. Track top failure modes and recurring hardware issues; coordinate with suppliers, quality, engineering, and supply-chain teams on containment and corrective actions.

Establish regular RMA dashboards covering return volume, repair progress, TAT, backlog, top issues, and risk status. Escalate material, capacity, quality, or process risks early and drive closure with clear owners and timelines. Support continuous improvement of repair processes to reduce repeat failures and protect data-center availability.

Required Qualifications At least 5 years of experience in server hardware, RMA, repair operations, manufacturing, quality, or supply chain. Strong understanding of server components, including motherboards, CPUs, memory, storage, GPUs, NICs, power supplies, and cables. Experience working with suppliers, repair sites, and cross-functional engineering teams.

Understanding of supply-chain planning, spare parts, material availability, and repair-capacity management. Fluent English communication, both written and verbal. Able to work onsite. Highly organized, detail-oriented, task-focused, and able to prioritize issues based on business impact and urgency.