Customer Support Agent

Only applications/resumes submitted online will be accepted. Please do not call or email. Be sure to keep an eye on your junk/spam folder for an email to set up an interview time should be you be selected for one. Are you looking for more than just a typical receptionist job? We are seeking a proactive, solution-oriented Customer Support Agent to serve as the front line for our operations.

Key Responsibilities

Inbound & Outbound Communication: Confidently manage a high volume of daily customer interactions via phone and support emails (handling 30+ inbound calls and 30+ outbound/follow-up calls daily). Technical & Account Support: Provide Level 1 technical support, handle billing inquiries, answer general account questions, and assist with general customer service requests.

Scheduling & Dispatch: Coordinate technician schedules and create accurate work orders to ensure smooth field operations across our 7 regional offices. Customer Relationship Management: Deliver warm, friendly, and reliable service that leaves customers feeling valued and supported. Team Collaboration: Work closely with a fast-paced, highly active internal team to resolve complex customer inquiries efficiently.

What We’re Looking For: Tech-Savvy & Quick Learner: Comfort with software, digital tools, and basic troubleshooting is key. We need someone who is tech-literate—or eagerly ready to lean into learning new technologies—and picks up software platforms quickly. Resourceful Problem-Solvers: A go-getter and self-starter who uses critical thinking to find specialized solutions for unique customer needs.

Strong Communicators: Someone who isn't afraid to pick up the phone, dive into conversations, and comfortably work through call resolutions. Adaptable & Driven: A dynamic individual willing to grow, learn, and adapt as company needs and tech systems evolve. Positive & Dependable: A team player who brings a positive attitude, strong work ethic, and reliable attendance every single day.

Ideally looking for someone to work 9:30-6PM but can be slightly flexible for the right candidate. About Preventia Security We are a premier security alarm and automation provider across the Southeast, known for an unmatched local reputation. Our core purpose is simple: Help people sleep at night and get the most out of their day.

We hold ourselves to high standards, operate as a unified team, and celebrate our wins together. Why Pros Choose Preventia: Elite Benefits: Employer-paid health insurance premiums (based on tenure), dental, vision, 401(k) with company match, short/long-term disability, and Paid Time Off. Preventia Perks: Free smart home monitoring for your residence and our unique "Christmas Club" company matching savings program.

A Culture That Actually Delivers: No micromanagement—just clear KPIs, and supportive leadership. Apply today to schedule an initial phone screening. Preventia is an equal opportunity employer. Salary $18 - $21 per hour