Head of Agency Operations

Our Client Our client, an advertising company, seeks to employ a head of agency operations.

Key Responsibilities

Lead all agency operations, ensuring smooth coordination across departments (creative, strategy, client service, media, etc.) Develop and implement efficient processes, workflows, and systems that enhance delivery and accountability. Manage timelines, project pipelines, and resource allocation to meet client and internal expectations.

Work closely with executive leadership to translate strategy into action plans and team objectives. Oversee internal reporting systems, productivity tracking, and team performance evaluations. Identify operational bottlenecks and implement solutions to drive efficiency and quality. Support onboarding and development of team members through structured systems.

Uphold company culture, reinforce internal communication, and lead process improvement initiatives. Report directly to the Chief Executive Officer.

Requirements

4+ years of experience in agency operations, project management, or general operations roles. Strong leadership and team management experience. Proven track record in improving operational systems and managing cross-functional teams. Bachelor's degree in Business Administration, Operations, or related fields. Excellent organizational, problem-solving, and process design skills.

Previous experience working in or managing operations within a creative, media, or consulting agency. Familiarity with project management tools and workflow systems. Professional certifications in operations management, project management (e.g., PMP), or process improvement (e.g., Lean, Six Sigma) are an added advantage.

Strong understanding of agency business models and client service dynamics.