Customer Experience Center Representative

Job Details: Job Location: 1525 Howard St

• San Francisco, CA, Salary Range: Undisclosed, CUSTOMER EXPERIENCE CENTER REPRESENTATIVE Company: Royal Auto Group of San Francisco Location: San Francisco, CA Schedule: Full-Time, Monday – Friday (No Weekends!) Position Type: In-Office About Royal Auto Group Join one of San Francisco’s premier automotive groups! At Royal Auto Group, we pride ourselves on delivering an exceptional, seamless experience to our guests. Our multi-brand dealership network is growing, and we are looking for motivated, energetic, and articulate Customer Service Professionals to join our centralized call center team. If you thrive in a fast-paced environment and love helping people, we want to talk to you! Why Work with Us? Work-Life Balance: Enjoy your weekends! We offer a reliable Monday through Friday schedule. Career Growth: We love to promote from within across our various departments and brands. Vibrant Culture: Work with a supportive, high-performing team in the heart of San Francisco. Competitive Pay & Benefits: Includes medical, dental, vision, and paid time off.

Key Responsibilities

As a Customer Service / Call Center Representative, you will be the primary voice of our dealerships, handling inbound inquiries and making outbound follow-ups. Answering high-volume inbound calls with professionalism, enthusiasm, and a helpful attitude. Assisting customers with inquiries regarding vehicle service scheduling, parts availability, and general dealership information.

Directing calls efficiently to the correct departments (Service Advisors, Parts Department, or Sales). Making outbound follow-up calls to confirm appointments, provide status updates, and ensure customer satisfaction. Accurately logging customer information and updating records in our database.

Qualifications

Experience: 1–2 years of experience in a call center, customer service, or hospitality role (automotive industry experience is a plus, but not required!) Communication Skills: Clear, confident, and professional verbal communication with top-tier listening skills. Tech Savvy: Ability to navigate multiple computer screens, CRM software, and scheduling tools simultaneously.

Reliability: Consistent attendance and a strong work ethic. Team Player: A positive attitude and the ability to collaborate effectively in a fast-paced shop/dealership environment.