IT Support Specialist

Position Overview

We are seeking a dedicated and knowledgeable IT Support Specialist to join our team. In this role, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, implementing and maintaining security measures, and ensuring the integrity and availability of our IT systems.

The ideal candidate will be someone with experience working for a small or start-up company with a wide range of IT experience and excited to take on and learn many facets of IT. Your efforts will be crucial in protecting our organization's data and systems from cyber threats, ensuring compliance with security standards, and maintaining a secure and efficient IT environment.

Responsibilities

Support SOC2 compliance efforts, leveraging 1Trust compliance tools to manage and document controls, policies, and procedures. Deliver end-user IT support by resolving technical issues related to hardware, software, and network connectivity. Respond to and manage IT support tickets promptly, escalating complex issues to senior staff as needed.

Experienced with Azure-based environments, including Active Directory, Exchange, Defender, and Intune, with proficiency in creating and managing user accounts and permissions in alignment with established processes and procedures Document all actions and processes thoroughly in SharePoint, ensuring up-to-date application and system documentation and maintaining accurate written procedures.

Perform cybersecurity risk assessments to identify vulnerabilities in vendor systems using OSINT platforms and traffic analysis tools. Analyze potential impacts on the organization and develop mitigation strategies to reduce risk and enhance security posture. Assist in monitoring implemented security measures to protect systems from cyber threats, including firewalls, antivirus software, and intrusion detection systems.

Track and manage the organization's IT assets, including hardware and software. Ensure all hardware and software assets are up to date, licensed, and function properly. Coordinate the lifecycle management of IT assets, including procurement, deployment, maintenance, and decommissioning. Maintain accurate records of all IT assets and ensure compliance with asset management policies.

Continuously enhance technical knowledge and skills to support evolving IT and security trends, leveraging training, certifications, and emerging technologies. Perform on-site support at the office or data center when necessary to address and resolve specific technical issues. Assist or lead IT projects, such as SOC2 audit or implementing new technologies.

Other duties as assigned. Required Qualifications Bachelor's Degree in IT or related field 3+ years of general IT experience Demonstrated ability to create and maintain detailed, accurate, and user-friendly documentation for IT processes, systems, and compliance requirements. Strong technical troubleshooting and problem-solving skills, thorough research prior to escalation Knowledge of cybersecurity principles and practices (SOC2, ISO 27001 preferred) Experience with security monitoring tools and technologies Good communication and interpersonal skills Ability to work independently and as part of a team, and manage multiple tasks simultaneously Flexibility to adapt to changing priorities and work in a fast-paced environment Preferred Qualifications Local to Los Angeles/Long Beach area Experience working in a start-up or small company with wide experience Familiarity with network and system administration