Senior Customer Service Associate

Our customer service team works closely with customers, sales teams and operational functions across Europe to keep orders moving and customer needs on track. As a Senior Customer Service Associate, you'll take ownership of a portfolio of accounts and become a trusted point of contact for your customers. JOB DUTIES Manage a portfolio of customer accounts across EMEA.

Act as the main point of contact for customer enquiries related to orders, deliveries, returns and general service requests. Build and maintain day-to-day relationships with customers through phone and email communication. Monitor order books and delivery schedules and provide customers with regular updates. Resolve customer issues and escalations in cooperation with internal stakeholders.

Work closely with Sales, Supply Chain, Production Planning and Distribution Centres to support customer requirements. Support continuous improvement by gathering customer feedback and identifying areas for enhancement. Maintain accurate customer records and documentation. YOU MUST HAVE Previous experience in Customer Service, Customer Care, Order Management or another customer-facing role.

Fluent English and professional-level French. Strong communication skills, both written and verbal. Ability to manage multiple priorities and customer requests simultaneously. Strong organisational skills and attention to detail. A solution-oriented approach and confidence working with different stakeholders. WE VALUE Experience managing customer accounts or a dedicated customer portfolio.

Experience working with manufacturers, wholesalers, distributors or OEM customers. Experience in supply chain, logistics or order management environments. Experience working with SAP. Spanish language skills.

WHAT'S IN IT FOR YOU

Hybrid Working Arrangement Life Insurance Disability Insurance Pension #LI-KM1 #LI-Hybrid