Customer Service Rep

POSITION SUMMARY

Interact with customers to provide information in response to inquiries about products and services and to handle and  resolve complaints. 

ESSENTIAL FUNCTIONS

• Confer with customers by telephone in order to provide information about products and services, to take and  process orders and to answer customers' questions  • Keep records of customer interactions and transactions, monitoring orders to ensure expeditious, complete and  correct delivery  • Resolve customer complaints by researching the order history and taking disposition of incorrect products or  service  • Follow-up to ensure that appropriate changes were made to