Director, Technical Program Management

Goodwill Central Texas is seeking a Director, Technical Program Management to lead and develop a team of Technical Program Managers who manage the technology scope of projects and programs across the organization. The team supports initiatives with a material technology component, including broader business initiatives in which business owners retain accountability for nontechnical work.

The Manager will also directly lead technology delivery for assigned business clients while assigning team members to portfolios and balancing priorities and capacity. The Director will establish consistent technology delivery practices using Jira and Confluence, coach the team, and oversee roadmaps, backlogs, dependencies, risks, and delivery outcomes across the portfolio.

As the team grows, the Manager will remain responsible for delivering their own assigned technology work as well as leading the team. This position is open to direct applicants only. Third-party recruiters, agencies, and staffing firms will not be considered. Visa sponsorship is not available for this role. Function and People Leadership Establish the Technical Program Management function, define its responsibilities and service model, and grow its capabilities in step with Technology team needs.

Initially lead assigned technology programs directly while building the TPM team and delivering its hiring plan. Lead, coach, and develop Technical Program Managers and, as the team grows, managers; set expectations for performance, professional growth, accountability, and collaboration. Lead workforce planning, including headcount planning, hiring, onboarding, succession, and talent development for the TPM function.

As the team grows, delegate portfolio and program ownership to TPMs and managers, clarify decision authority, and hold team members accountable for results. Build a culture of clear commitments, transparent status, timely escalation, and learning from delivery outcomes. Technology Portfolio Strategy Initially manage the technology delivery portfolio for one or more assigned business areas, maintaining visibility into initiatives, demand, roadmaps, dependencies, constraints, and delivery health.

As the TPM team grows, coordinate technology priorities and capacity across the business areas it supports, giving Technology leaders a connected view of demand and delivery. Partner with Technology and business leaders to assess requests and align technology work with agreed priorities and available capacity. Recommend sequencing and delivery tradeoffs when demand exceeds capacity, including work to staff internally, deliver with partners, defer, or stop.

Establish planning and review practices that connect business needs to Technology capacity, delivery forecasts, and agreed outcomes. Identify dependencies and risks across supported technology programs, resolve issues within delegated authority, and raise material decisions to the appropriate leader. Operating Model, Governance and Performance Define standards for intake, discovery, prioritization, program governance, risk management, executive reporting, and post-launch review.

Set expectations for roadmaps, backlogs, decision records, delivery forecasts, and portfolio dashboards using Jira and Confluence. Establish clear ownership and escalation paths among TPMs, business owners, technical leaders, vendors, and executive sponsors. Define portfolio and function measures that show delivery health, predictability, capacity, risk, and progress toward approved outcomes.

Review results across the portfolio and direct improvements when plans, controls, or delivery practices do not meet organizational needs. Executive and Cross-Functional Partnership Advise the Senior Vice President, Technology and executive peers on portfolio health, delivery capacity, material risks, investment options, and decisions required.

Communicate complex technology delivery constraints and tradeoffs in clear business terms, with recommendations and decision impacts. Partner with business executives and owners to clarify desired outcomes, decision rights, organizational readiness, and nontechnical dependencies. Align Technology leaders, business functions, Finance, vendors, implementation partners, and consultants around portfolio commitments and governance.

Oversee the TPM function’s coordination of vendor and partner commitments; escalate material performance, scope, transition, and dependency concerns to contract or service owners. Strategic Program Sponsorship Sponsor or guide select enterprise programs when executive alignment, cross-portfolio decisions, or exceptional organizational complexity require director-level involvement.

Ensure assigned managers have clear authority, resources, escalation routes, and executive support to lead their programs. Intervene in delivery when material portfolio outcomes are at risk, resolve executive-level barriers, and transition day-to-day ownership to the appropriate manager when practical. Perform other duties as assigned, consistent with training and qualifications.

Supervisory Responsibility This position supervises the Senior Technical Program Manager & Technical Program Manager roles.

Required Skills

& Qualifications Bachelor's degree or an equivalent combination of education and practical experience. Ten or more years of experience leading technology portfolios or programs. Demonstrated experience leading managers or senior program leaders and building effective delivery teams. Experience setting portfolio priorities, resolving capacity conflicts, and advising senior executives on delivery, risk, and investment tradeoffs.

Demonstrated ability to establish program governance, operating practices, decision rights, escalation paths, and portfolio reporting. Strong understanding of technology delivery, including software and systems lifecycles, integrations, data flows, vendors, and implementation partners. Experience using Jira, Confluence, or comparable tools to support portfolio visibility, governance, and delivery management.

Ability to interpret delivery and capacity information and use it to support planning, prioritization, and executive decisions. Strong strategic planning, judgment, communication, facilitation, negotiation, and organizational change skills. Ability to translate complex technical, operational, and financial considerations into clear choices for executive and business audiences.

Preferred Qualifications

Experience establishing a TPM or program-management function in a growing Technology team. Experience coordinating technology work across business areas such as Finance, Human Resources, Workforce Services, Retail, Marketing, Staffing, Data, and IT Operations. Experience with enterprise systems and platforms such as ADP, Microsoft Dynamics 365, Case.

Worthy, Hub. Spot, Microsoft Azure, SharePoint, or comparable systems. Experience with portfolio financial planning, vendor investment decisions, statements of work, or technology sourcing. Experience leading organizational change and executive governance for complex technology initiatives. Portfolio, program, project-management, or Agile certification such as PgMP, PMP, SAFe, PMI-ACP, or an equivalent credential.

Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. While performing the duties of this position, the employee may frequently be required to walk, balance, stoop, kneel, crouch, talk, or hear. The position requires the ability to manage moderate levels of workplace stress.

Specific vision abilities required include close vision, distance vision, depth perception, and the ability to adjust focus. Equal Employment Opportunity Statement: Goodwill Central Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law. Background Check Requirement: Employment is contingent upon the successful completion of a pre-employment background check.

This may include verification of employment history, education, criminal background, and other information relevant to the position.